Cpanel control Panel makes setting up and managing your web site
The Control Panel is a user-friendly graphical/text interface that
permits quick and easy access to all the features available to
your hosting plan.
The features inside the Control Panel automate processes that users
must do manually with other hosting companies.
A full user manual is avaliable online here http://www.cpanel.net/docs/cp/
By clicking this option you can view all the directories and files
in your account, as well as change permissions for directories
and files, create directories, create
and edit files, and upload files from your hard drive to your account.
With this helpful feature You really don't need any other FTP client
This option is where you create and edit, change passwords, forward
other email accounts, and create autoresponders for your Pop3 email
(Quick Note: It is not necessary to create email aliases as your
account acts as a "Catch All Account. In other words email@example.com
will be delivered to your default mail account.)
Click this option to change the password for your Control Panel
and FTP Client.
This option will assist you in monitoring visitors to and from
This area features 3 different views of your traffic: Analog, which
provides you with a quick summary.
Webalizer, which provides you with more detailed information.
Last 300 visitors, with detailed information on each.
This area also contains a link to access your error log, which
you in trouble shooting your scripts.
This option provides you with DNS lookup capabilities and traceroute.
This option is available in accounts with multiple ftp accounts
those with anonymous ftp. From here your can setup how anonymous
are treated, change anonymous policies, view who is online, and
from a session.
If you are an EXPERIENCED SSH / Telnet user and would like to have
SSH / Telnet
access enabled on your account you must submit a request to: firstname.lastname@example.org
and we will enable it for you.
Password protecting your directories has never been easier. This
option allows you to select the directory you wish to password
protect from a drop down box and then enter usernames and passwords
of those you want to allow access to that part of your web site.
You can remove them just as easily...all at the click of a button.
This option will assist you in customizing how your error pages
It includes:400, 401, 403, 404, 500 error pages
MySQL is a database engine that you can use with your web site.
There are two separate features in the Control Panel. One allows
you to create your databases and assign users while the other feature
permits you to edit the database.
MIME = Multipurpose Internet Mail Extensions - This option allows
you to add Mime Types to your account.
FRONTPAGE USERS - You will have to use FrontPage to perform this
This option will assist you setting up automated processes.
This option will allow you to setup a web based chat on your site.
Users can setup a fully customized and completely functional storefront
and shopping cart on their site with a host of administrative features.
Shopping Carts are available with all our Hosting Plans. Presently
we have Interchange cart and Agoria .cgi cart included with your
control panel We also recomend City Shop from Nightmedia.net or
Oscommerce from oscommerce.com.
This option will assist you in submitting your URL to many of the
popular search engines in one click.
This option will assist you setting up subdomains inside your hosting
plan. Subdomains are anydomain.yourdomain.com. The subdomains that
are setup through your control panel draw their
resources from the parent plan and do not come with an independant
This feature allows you to compress and backup your directories
and files at your convienence.
This option provides you with easy use of the following pre-installed/configured
Entropy Search Engine
Further information pertaining to these scripts can be found in
CGI Center in your Control Panel.
Techark DOES NOT provide technical support for ANY third party
CGI / Pearl / Java scripts. However we have provided links to various
FAQ's, Tutorials and documentation for each type.
Question: I upload my files but still see your page. Why ?
Answer: If our Welcome page, index.html, has not been replaced by
another index page, then
anyone going to domainname.com will still see the welcome page instead
of some other home page. This is the order in which the web server
looks for a page to put up as the
"home" page: default.htm -> index.phtml -> index.php
-> index.cgi -> index.shtml -> index.html -> welcome.cgi
-> welcome.html -> index.htm
Just delete the index.html file and anything after it in this list
will then come up automatically. Notice that "home.html"
is NOT on the list and so will not show up as your home page. You
would need to rename it.
Question: How can I upload my site ?
Answer: Unless you have or will be utilizing Frontpage Extensions
on your site, You can use the File Manager located in Your Control
Panel to view all the directories and files in your account, as
well as change permissions for directories and files, create directories,
create and edit files, and upload files
from your hard drive to your account. If you would like to use another
FTP client for uploading files to your site, we highly recommend
using WS_FTP if you are not familiar with FTP clients. When the
FTP client asks for a hostname or address, make sure to enter your
IP ADDRESS until your domain name is indexed by the registry (which
can take up to one weeks).
All of your files and sub-directories go into your public html directory.
Now that we've distinguished where your files go, there are several
ways depending on your computer system, that you can transfer files
to your account directory. The process by which files are transferred
to the web-server is called "FTP" (File Transfer Protocol).
You have unlimited access via FTP 24 hours a day. As such, you can
create and maintain your web pages on your own computer and upload
files to your web site at your leisure. To upload your files to
your account without using the File Manager
in Your Control Panel, You need an FTP program.
For the PC users, visit: http://www.wsftp.com to download the newest
version of WS_FTP LE for the PC, one of the most popular FTP programs
on the web
For the Macintosh, a program called "Fetch" is used. Visit:
http://www.dartmouth.edu/pages/softdev/fetch.html to download the
newest version of Fetch.
After that point, you may use ftp.yourdomainname.com .
The FTP client will also ask for a Username or Login Name and Password
(make sure that Anonymous is not checked and Host Type selected
is UNIX STANDARD), both of which are above. Once logged in, you
will see several directories, cgi-bin, ftp, and public_html. If
you have any scripts such as CGI's that need to be executable, place
them in the cgi-bin directory. In your HTML, link to files in this
directory by /cgi-bin/filename.cgi.
For text and images files, place in the public_html directory
REMEMBER: When uploading files.
Text based files get sent in ascii mode (.txt, .doc, .html, .htm,
.shtm, .cgi, etc.)
Non-text based files are binary mode (.jpg, .gif, .exe, .mdb, .zip,
pdf, .doc, ect...)
How do I use Cute FTP to upload files?
Answer: When CuteFTP is loaded the first time, a window will appear.
If the window doesn't appear, press the F4 function key. Click on
Personal FTP Sites and then click on "Add site. Add the following
to the FTP Site Edit window.
-Virtual domain users should enter their domain name in Host Address
-All users must enter their username and password in the appropriate
-Make sure Login type is Normal
-Do not add anything to the Initial Remote Directory Box
To download Cute FTP or for more information please visit: http://www.cuteftp.com
Or You can download a Cute Ftp users guide here: http://cuteftp.com/support/manuals.shtml
How do I use WS_FTP to upload files?
Answer: When WS_FTP is loaded the first time, a window will appear
listing stored FTP locations. If the window doesn't appear, click
on Connect. Click on New Add the following to the Session Profile
-Virtual domain users should enter their IP Address
-All users must enter their username and password in the appropriate
-Leave blank the Account and Remote Host boxes
-Make sure the Anonymous Login box is not checked!
Click on Save and then OK.
How do I create a new email account?
1. Go to http://yourdomain/cpanel -> Add / Remove accounts
2. Click "Add Account"
3. Type the username and the password.
4. Click "Create"
I can't send email via your server. What's wrong?
Answer: Our SMTP servers are configured as secure relays.
This means that you cannot simply reference "mail.yourdomain.com"
as an Outgoing mailserver unless you successfully log in via one
of your pop3 accounts at "mail.yourdomain.com' before you try
to send. This is a mandatory setting to prevent spammers from using
our mailservers as havens for unsolicited email. If you are getting
a "relaying prohibited" or "disconnected by administrator"
it means that you haven't logged into the pop3 server at your domain
before you tried to send through the smtp server at your domain.
To log in, you need to check for mail first.
How do I create email aliases, and how do I redirect them?
Answer: Simply use our online control panel to add these. http://yourdomain/cpanel
How do I access webmail with my browser?
Answer: http://yourdomain.com:2095/ (Replace yourdomain.com with
your actual domain name) Log in with the pop account username (Username@domain.com)
and password that your in control panel(Mail Menu).
What is the path to the perl interpreter ?
Answer: The path to the perl interpreter is: /usr/bin/perl.
What is the path to sendmail?
Answer: The path to sendmail is: /usr/sbin/sendmail.
Where to put CGI scripts?
Answer: Put your cgi-bin scripts in the public_html subdirectory
How do I use FormMail?
Answer: FormMail-clone is clone of Matt Wright's FormMail.cgi under
a less restrictive liscense. It should behave almost exactly as
FormMail.cgi, but it is completely written from scratch so there
might be a few minor visual diffrences. The FormMail CGI script
is already configured on our server for your account. From your
control panel click CGI Center and there you will find the location
FormMail. An example of the correct permission to use for setting
up the 'action' of your form is:http://yourdomain.com/cgi-sys/FormMail.cgi
(if your domain ends with .net, .org, or .other then substitute
the correct extension when setting up your form 'action').
The 'method' to select for your form is POST.
If you would like a handy tutorial on using FormMail go to http://www.worldwidemart.com/scripts/readme/formmail.shtml
Please use the latest version V1.9 to prevent spammers using your
script at your bandwidth expense. Download it at: http://worldwidemart.com/scripts/formmail.shtml
Why am I getting the "Server: Error 500" message?
Answer: 500 errors are typically something wrong in the syntax of
your script. Most often times you should check to make sure you
have the path to PERL correct. Currently we are running Perl5 on
The correct path to PERL is: #!/usr/bin/perl
Here are the correct paths to the common server resources that CGI
scripts often require:
Root path: /home/username/
(puts you in the root of your account)
Domain directory: /home/username/public_html
(puts you in your public_html directory) Cgi-bin path: /home/username/public_html/cgi-bin/filename
(puts you in your cgi-bin)
What file permissions do I need for my CGI script?
Answer: CGIs must be set with executable file permissions, or requests
for the script from the web server will result in an Internal Server
error. Scripts that need to be executable should have their permission
set with chmod 755. This sets the file's permissions so that the
file's owner may read,
write, and execute the file; and anyone else can only read and execute
Question: How do I run my own CGI programs?
Answer: Put your CGI programs in the cgi-bin directory.
Make sure you upload them in ASCII mode. Change permissions to 755
for the script (chmod 755 script-name) Access them via http://www.yourname.com/cgi-bin/script-name
How can I activate FrontPage support on my account?
Answer: Go to http://yourdomacn/cpanel -> Frontpage Extensions
How do I use FrontPage 2000 to publish my website?
Answer: Before you can publish an html file to your web site with
FrontPage, you must either have a page already created, or create
a page. To create a page with FrontPage, follow these simple steps:
FrontPage open, choose File --> New.
Type in "This is a simple test"
From the menu bar, choose File --> Save As.
Name the html file.(If this file is to be your homepage, be sure
to name it index.html) Once you have the file saved to your hard
drive, you are ready to publish the file.
Your Web Page
From the menu bar, choose File --> Publish Web.
Click on the Options button
In box below Specify the location to publish your site to: enter
the full URL for your site. If this is the first time you are publishing
your site, select Publish all pages...
Select Include subwebs. (Obviously, you will have put your real
domain name instead of 'mydomain.com')
Click the Publish button.
Enter your username and password.
If you have entered all the details correctly, FrontPage 2000 will
then publish your site.
I get an error 500 internal server error when trying to view my
Answer: The most common cause is the use of FTP in uploading FrontPage
generated webpages. This can damage the FrontPage extensions. In
this case the FrontPage extensions will need to be reinstalled.
This can be done in your control panel.
If You are utilizing FrontPage to create Your site You must use
the file upload feature in the FrontPage program to deliver these
pages to the web server. If FrontPage webpages are transferred by
another FTP client, FrontPage extensions will become damaged.
And even though the pages may be successfully uploaded, they will
not be viewable
(translatable by a web browser) due to a corrupted code.
The default page still shows up even after I have uploaded my index
Answer: SOLUTION: You MUST DELETE the default page before your index
page will show up.
Getting error - "Root Web Busy"
Answer: FTP to your site and remove the "service.lck"
file in /www/_vti_pvt. This usually happens when an FP session is
interrupted before completion.
Server timing out when publishing large sites.
Answer: This difficulty arises when the uploading link times out
in the process of copying the web to our server. The only suggestion
Microsoft has offered so far is to break the main web into a group
of sub webs on your PC, then upload these individually.
Getting Error - "Front Page Extensions not Installed"
Answer: We often see this error being reported even when the extensions
have been installed. If you get this error, please reinstall the
FrontPage extensions from your control panel.are installed and repair
them if necessary.
NOTE: The extensions are easily corrupted.
Please use only FP Explorer to update your web site on the server,
I published but my web's not there!
Answer: This will happen when the "Destination Web Name"
is filled in when publishing to our server.
This box should be left blank. If you put any other name in this
box it will create a subdirectory off of your root web and copy
all of your files into it. Your site will exist under a subdirectory
instead of at the top level /www where it should be.
My counter, bbs, guestbook, etc isn't working.
Answer: These problems are generally due to incorrect permissions
on either the directory, file(s) or cgi script(s) that are associated
with them. Please don't change the permissions of your files or
directories unless you have a specific reason for doing so and you
know what effect it will have on your site.
My forms won't work through the Secure Server.
Answer: The call to a cgi script using the Secure Server must not
be within a webbot. Use a normal cgi call in your html script for
Secure Server calls.
My search bot doesn't return any results.
Answer: The /www directory must be world readable AND you need to
recalculate links BEFORE publishing (or after editing directly on
the server). If it still doesn't work: FTP to the server and go
to the /www/_vti_txt/default.wti directory. Delete any files that
begin with "ALL.". Don't delete any other files. Then
using Windows Explorer, do the same thing on your PC. Recalculate
links, test locally with your browser and publish
FP starts the Web Publishing Wizard when I try to publish.
Answer: Cancel the operation and reinstall the FP extensions. They
have been damaged.
Why is my page renamed on the server when I publish?
Answer: The "Default Document" of your web is automatically
renamed by the server to what is required by the configuration of
the server. For example, if you've named the main page "index.html",
it may be renamed "default.html". Just check the links
to your main page to make sure they refer to it the same way.
Microsoft FrontPage Support
Answer: Because of Microsoft policies, we are not able to provide
technical support for the FrontPage client. We can only verify that
the FrontPage server extensions are working correctly. However,
we have provided You the following information as a courtesy. Should
you need further assistance with FrontPage please visit: http://support.microsoft.com/support/office/inprodhlp/
An automated help file is also available for download at:
How can I use real audio / video?
Answer: WE DO NOT have Real Audio server software running on our
servers. However, you can stream Real Media files by following these
instructions: You will need to create a .ram file that calls your
real audio/video file. The .ram file is a text file with an absolute
URL. This URL will need to be :http://yourdomain.com/filename.rm
Typically you'll create a realaudio file subdirectory under domain-www,
and put all your audiofiles there. Then your .ram file, a.k.a.,
metafile, will contain an address with this format:
The "subdirectory" is a subdirectory of your domain-www
directory.So for example:
Notice: The above address goes in the .ram/metafile, not in your
HTML code. Your HTML code calls the .ram/metafile. Then the .ram/metafile
is used to call up the .rm/realmedia file.
So for example, your HTML code would look something like this:
"Click here to listen to music".
For further support and information, please visit: http://www.real.com
How can I use File Manager?
Answer: The File Manager Option within your Control Panel can prove
to be a very powerful feature.
It will handle many of the functions that an FTP or Telnet client
will handle, all from within your browser. Functions such as setting
permissions, uploading files from your hard drive, creating and
editing html files, and creating subdirectories. When you click
on the File Manager feature inside your Control Panel, you will
find that the screen is divided into three frames.
The left frame will show you your directories and files.
The upper right hand frame is your action frame.
The lower right hand frame is your trash folder.
Within each directory, you will see links to create a new file,
create new folder, or upload files.
These actions pertain specifically to the directory that you are
You will also see a column of numbers to the right of each folder
The far right column are the current permission settings for that
specific folder or file.
The column to the left of the permissions is the actual size of
that file or folder.
When you click on the graphic next to the text link for a folder
in Your Control Panel, it will open that folder and display the
files and folders within that directory.
Click on a Folder to navigate. Click on a Name to view its properties.
Create New Folder
Create New File
.lastlogin 0 k 644
you click on the actual text link for a folder or file, actions
for that directory or file are displayed in the upper right hand
corner of your screen.
If You were to locate your public_html folder and click on the text
link for it. You will see the actions for the folder appear in the
upper right hand corner of your screen.
The actions are pretty self-explanatory, so we'll forgo explaining
what each do. However, if you located a file rather than a folder
within your directory listing and click on the text link of a file,
you will see that the action screen will change to the specific
actions pertaining to actual files and you will notice that the
actions that you can perform for files are quite different from
those of a folder.
clicking on Show File, a new window will open and show you what
the file actually looks like in your browser. By clicking on Edit
File, you will be taken to a window where you can actually edit
the html code within the file itself and save the changes. You can
also change the permissions for the file, copy, move, delete, or
Remember, DO NOT DELETE OR RENAME any files that the system creates.
Also remember, any files that you want available on the World Wide
Web must be placed within your public_html folder.
How can I change a password?
Answer: Go to Your Control Panel at http://www.yourdomain.com/cpanel/
and click on Change Password and follow the instructions. If you
are unable to access your Control Panel because you've lost your
password, You will need to submit a Technical Support Request Form:
we can either provide You with a new password or reset Yyour old
one (you must provide us with the old one to reset it).
Passwords are one way encrypted, therefore, we can't even pull up
Changing Passwords for Email Accounts
Go to Your Control Panel at http://www.yourdomain.com/cpanel/ "Add
/ Remove accounts" and click on Change Password and follow
How can I see a statistics for my site?
Answer: This feature inside your Control Panel provides You with
valuable information regarding visitors to your site.We've also
included the Error log here, simply because we didn't know where
else to put it : ) Analog
Analog produces a simple summary of all the people who have visited
your site. It is fast and provides great light weight statistics.
Webalizer is a more complex stats program, which produces a nice
variety of charts and graphs about who has visited your site. This
is probably the most popular stats engine available today.
You can also view this information in the logs from your Ftp Site
(if you have one).
This will show you the last 300 visitors who came to your site,
and some interesting information about them.
This will show errors in your site, images not loading, missing
files, etc. This is very useful for debugging a cgi script.
How can I create own "error pages"?
Answer: You can create customized error pages, so when a user types
in the wrong url, or enters the incorrect information, You can have
nice looking error pages that may redirect them to another part
of Your website instead having a visitor leave Your site discouraged.
Internal Server Error
process is step-by-step and self-explanatory. Simply click on whichever
error page You want to customize, enter your html code and save.
How can I manage my data base via WEB?
Answer: We have installed a powerful web interface that makes it
very easy to administer your database. This interface, called phpMyAdmin,
is based on the PHP scripting language and let's you create, drop,
edit, and manage tables and data in your database.
You can read more on phpMyAdmin by going to http://www.phpwizards.net
How do I use PHP to connect to MySQL?
Answer: To merely display the information in your database without
the use of a form to call a php script you simply create your HTML
document as you would any other web page but instead of the extension
of .htm or .html you need to name the file with the extension .php.
Then within the document itself the section that you'd like to be
the PHP code, you begin it with .
How do I use phpMyAdmin?
Answer: Go to http://yourdomain/cpanel -> SQL Database ->
phpMyAdmin does not stop the user from entering incorrect syntax,
therefore it will accept a line like the one below even though it
ALTER TABLE bmt_userinfo ADD first_name TEXT (25) not null , ADD
last_name TEXT (25) not null , ADD address1 TEXT (100) not null
, ADD address2 TEXT (100) not null , ADD city TEXT (30) not null;
However the same line minus the text length does work:
ALTER TABLE bmt_userinfo ADD first_name TEXT not null , ADD last_name
TEXT not null , ADD address1 TEXT not null , ADD address2 TEXT not
null , ADD city TEXT not null; This is because "TEXT"
is a set length.
[The thing to remember is that any syntax that will not work on
the command line will not work in phpMyAdmin either.] A good place
to find out correct syntax for a command that you want to perform
How can I create a mysql database?
Answer: Go to http://yourdomain/cpanel -> SQL Database, add a
new database and don't forgot add a user into the database.
Do you have any additional help files for beginners for mysql database
Answer: Additional information that will help You manage MySQL is
MySQL Technical Help Forum http://www.tek-tips.com/gthreadminder.cfm/lev2/4/lev3/27/pid/436/
What are mime types?
Answer: This feature is not available for FrontPage users. If any
Mime types are needed, FP users will have to be added using FrontPage.
The MIME Types option in your Control Panel allows you to set certain
programs to be used for specific extensions.
In easier-to-understand terms, MIME Types help your web server to
identify what type of file is being requested by your browsers.
For instance, when the web server gets a request from a browser
such as Internet Explorer or Netscape, for a file that ends in .html,
the web server knows that it is an html document because that extension
is stored in the Mime Type.
If the web server gets a request from a browser for a file that
ends in .gif, the web server knows that it is an image because that
too is stored in the Mime Types. This applies to every file, image,
application, etc. that may be requested by a web browser.
If the extension is not stored within the Mime Type, the web server
will not recognize it and will not be able to assist the browser
and that particular file type will not be viewable by the user.
types are identified by the server by the following format:
example, adding the following two Mime Types will allow users to
view ipx images on your web pages:
identifies the subtype, x-ipscript identifies the application, and
.ips identifies the extension used for that application.
more information on Mime Types you can visit: http://www.qnx.com/~chrish/Be/info/mime-types.html
Why won't my cron job run? Answer: Check your command expression,
use the full path to command.
How do I set up a cron job?
Answer: Go to http://yourdomain/cpanel -> Cron Jobs
How can I create a backup?
Answer: This option in Your control panel allows you to compress
your directories and/or files located in Your account. This is an
excellent way to backup Your own files. It will serve as double
protection should anything ever go wrong with our backups.
We cannot guarantee the quality of our backups as these are geared
more toward restoring an entire server. We HIGHLY recommend that
You make it common practice to backup Your own web pages. In the
event that we are unable to recover Your pages, You will be able
to restore Your own pages. In control panel go to "Access Menu"
then "backup" save the backup file to Your hard drive
for safe keeping.
You ever need to restore the "Backups" from your harddisk
file, just return to this part of Your Control Panel and select
How do I transfer my domain to your servers?
Answer: In order to transfer your domain to our servers you need
to have the primary and secondary name servers point to ours. Your
account activation email will contain the Nameserver information
for the servers your account is on.
Name Server: NS1.techark.COM
Name Server: NS2.techark.COM
Once submitted, it will take 24-48 hours for the DNS record to update
in the registry database. This is the standard time. We cannot make
the change as we arent listed as a Tech or Admin contact for the
How do I set up a new mailing list?
(1) Go to your Control Panel
(2) Click on the Mailing Lists
(3) Create a list in Mailing List Maintenance by clicking on "Add
(4) Add the name and the password of the list .
(5) Click Create.
list is now created.
How do I administer the list?
Answer: The Mailing List Manager (Xcommand), available from the
Mail Manager (domainname.com/menu), allows the administrator of
the list to:
List of Subscribers
Show List Log
Wipe List Log
Search list of subscribers for a near match
Directly subscribe/unsubscribe a user
can get to the Mailing List Manager by selecting the list from under
'Edit List' in the Mail Manager, then selecting 'Mailing List Manager'.
You will need to know the Maintainer email and password to administer
the list. The results of the commands will be sent to the list maintainer's
Why is SSH better?
Answer: As the internet grows it is more frequently the subject
of security breaches. The easiest way to hack a web site is to setup
a sniff program, usually at an ISP and grab the username and password
where a user is logging into. This is very easily done when a client
uses telnet because telnet passes all information to the server
in clear text.
What is .htaccess?
Answer: Important Note: Do not edit the .htaccess file if you are
using MS Frontpage! Frontpage uses the .htaccess file, and editing
it may cause errors in your configuration.
The .htaccess file can be placed in one or more of your /home/$user/$domain-www
subdirectories. Among other things, this file can be used to restrict
access to other files and web pages.
When a request for a web page is made, the web server first checks
for an .htaccess file. The server begins this check by looking for
.htaccess in the root of the current web directory, and on down
the directory tree until it reaches the directory where the requested
file resides. Since the placement of the .htaccess file determines
when it is executed, this fact can be used to restrict access only
in certain subdirectories.
.htaccess and FrontPage
Answer: If you're running FrontPage, you cannot custom-edit the
.htaccess file. You'll either create a security hole or break FrontPage.
There are no other options. This includes ANY .htaccess file in
your domain, including one in the cgi-bin. [Having said this, please
note that a .htaccess file may be used in any directory within the
webspace that is not owned by the user; for example, a directory
owned by root]